Week
19 Assignments
READING
ASSIGNMENT
Read the pages 190 through page 206 of the CUSTOMER PILLARS
book. Review the exercises on pages 243 to 269 of the workbook.
VIDEO
TRAINING
CLICK
HERE FOR THIS WEEK'S VIDEO - HIGH SPEED
CLICK
HERE FOR THIS WEEK'S VIDEO - DIAL UP
IMPLEMENTATION
STEP #1
Help
a client make a list of 50 things their customers judge them
on - the devil is in the details
IMPLEMENTATION STEP #2
List 3 things you could do in your organization to improve
the experience customers have with you
IMPLEMENTATION
STEP #3
Review the specified workbook pages and select an exercise
you can use with a client in a session
Access
the previous lessons by simply clicking
here.
If
you have questions, contact us at training@famee.org
or visit The FAMEE Foundation's website at www.famee.org.
Keep up the good work!
