Week 16 Assignments

READING ASSIGNMENT
Read the pages 157 through page 169 of the CUSTOMER PILLARS book.
Review the exercises on pages 199 to 209 of the workbook.

VIDEO TRAINING
If you have trouble hearing these audios on your system, click here.


CLICK HERE FOR THIS WEEK'S VIDEO - HIGH SPEED

CLICK HERE FOR THIS WEEK'S VIDEO - DIAL UP


IMPLEMENTATION STEP #1
Study how your organization utilizes a "frequency based sequence" to communicate with clients and linkers

IMPLEMENTATION STEP #2
Quantify all of the different ways you communicate with customers - both paid and nonpaid

IMPLEMENTATION STEP #3
Look at ways to increase the consistency and frequency of their communications

Access the previous lessons by simply clicking here.


Keep up the great work with the program and remember to enter your progress in your tracking spreadsheet.